Planning an order? These answers summarize current delivery, returns, tracking, and product-detail guidance. For item-specific facts, use the exact product page.
HELP & DETAILS
Questions, answered clearly.
THE ESSENTIALS
Frequently asked questions
How long will my order take to arrive?
Orders are prepared and shipped within 48 hours after confirmation. Estimated delivery after dispatch is 6–12 business days for U.S. orders and 7–15 business days for other international orders. These are estimates, not guarantees; see the Shipping policy for factors that can affect timing.
How long does order processing take?
Orders are prepared and shipped within 48 hours after confirmation. Delivery estimates begin after dispatch.
Do you provide tracking?
Yes. Shipment tracking is provided by email.
Do you ship internationally?
Hafizah ships to the United States and active international destinations. Available destinations, shipping fees, and any destination-specific estimate are shown at checkout.
Will I have to pay customs duties?
International orders may incur customs duties, VAT, taxes, or import fees. When these charges are not collected at checkout, they are the customer's responsibility.
What is your return window?
You may request a return within 30 days after delivery. Returned items must remain saleable; review the Refund policy for the full conditions.
Who pays return shipping?
For returns due to an incorrect item, transit damage, or a product quality issue, Hafizah covers return shipping once we have confirmed the issue with you. For personal-reason returns, the customer pays return shipping. Contact us before sending items back for instructions.
How do I choose the right size?
Use the size options and any measurements on the product page for that exact style. If a measurement you need is missing, contact Hafizah before ordering.
Does the abaya include the hijab?
Only when the product title or description identifies the item as a set with a hijab. Check the included pieces on the exact product page before ordering.
What should I do if I receive the wrong item?
Contact Hafizah before returning it so the next steps and return instructions can be provided.
When will I receive my tracking information?
Tracking information is emailed when your order ships, rather than when the order is first confirmed.
Still deciding?
Send the product name or link with your question, and we can identify the exact item you mean.